Support
Crashdesk for Jira is built and supported by DataForte AB.
- Email: hello@dataforteab.com
- Language: English
- Hours: Swedish business days, 09:00–17:00 CET
- First response: within two business days
Before you write
Most problems fall into one of these:
No Jira issues are being created. Check three things in order: the webhook URL from the app’s admin page is pasted into your Sentry Internal Integration and subscribed to the issue events; a rule exists for that Sentry project; and the error passes the rule’s level, environment and minimum event count filters.
Closing a Jira issue does not resolve it in Sentry. The Sentry token needs Issue & Event: Read & Write — read alone cannot resolve. Re-save the token on the admin page; it verifies the token and detects your region.
The Sentry panel is missing on an issue. The panel only appears on issues Crashdesk linked. On issues created before the panel shipped, the marker property is absent.
The subscription lapsed. Issue creation and status sync stop; rules, links and the panel stay. Renewing resumes everything with no reconfiguration.
When you write, include your Jira site URL, your Sentry organisation slug, the Sentry issue link and roughly when it happened — that is usually enough to find it in the logs.