Support
Watchdesk for Jira is built and supported by DataForte AB.
- Email: hello@dataforteab.com
- Language: English
- Hours: Swedish business days, 09:00–17:00 CET
- First response: within two business days
Before you write
Most problems fall into one of these:
No Jira issues are being created. Check three things in order: a webhook exists in Datadog under
Integrations → Webhooks with the app’s URL and a payload template that posts the alert fields;
the webhook is actually invoked by the monitor — its @webhook-<name> handle is in the monitor’s
notification message; and a rule exists whose monitor tag matches the alert (for example
team:payments, or * to catch every alert).
A recovered monitor does not close its Jira issue. The hourly reconcile reads monitor status from the Datadog API, so confirm the Datadog site and API credentials saved on the admin page are correct, and that the monitor actually sent a Recovered transition (a manually muted or deleted monitor will not).
The Datadog panel is missing on an issue. The panel only appears on issues Watchdesk linked. On issues created before the panel shipped, the marker property is absent.
The subscription lapsed. Issue creation and status sync stop; rules, links and the panel stay. Renewing resumes everything with no reconfiguration.
When you write, include your Jira site URL, the Datadog site you use, the Datadog monitor / alert link and roughly when it happened — that is usually enough to find it in the logs.