Support
Checkdesk for Jira is built and supported by DataForte AB.
- Email: hello@dataforteab.com
- Language: English
- Hours: Swedish business days, 09:00–17:00 CET
- First response: within two business days
Before you write
Most problems fall into one of these:
The checklist does not appear on an issue. In the newer Jira issue view the checklist shows up in the right-hand column under Checklist (sections there start collapsed) and as the Checklist field. In the classic view it is an issue panel. If neither is visible, the app may not be installed for that product or the subscription may have lapsed.
Progress is not searchable in JQL. The field is written when the checklist changes; tick or add
an item once and the value appears. Then search with "Checklist" ~ "100%" or group by the field on
a board.
A transition is blocked and should not be. The “Checklist is complete” validator blocks while required items are open — or all items, if the admin switched that on. Remove the validator from the transition, or untick the requirement on the item.
A template did not apply. Project defaults apply the first time someone opens an issue with an empty checklist in that project. Check the project key is listed on the template.
When you write, include your Jira site URL, the issue key and roughly when it happened — that is usually enough to find it in the logs.